Introduction

This policy applies to all services and products offered by Lufera Infotech Pvt. Ltd. OPC, including:

• Website Development
• Web Application Development
• Mobile App Development
• Software Development
• Digital Marketing Services
• SaaS Products
• Cloud & AWS Integration Services
• IT Infrastructure Support
• Corporate IT Hardware Sales & Services

By purchasing or using our services, you agree to the terms outlined in this policy.

Refund Eligibility

Refund requests may be considered under the following conditions:

• Duplicate payment made accidentally
• Project cancellation before work has started
• Service unable to be delivered due to internal limitations
• Technical issues that cannot be resolved within a reasonable timeframe

All refund requests are subject to review and approval by our management team.

Non-Refundable Services

The following services and products are generally non-refundable:

• Completed development work
• Customized software solutions
• Digital marketing services already executed
• Domain registration and renewal charges
• Hosting and cloud subscription fees
• Third-party licenses, APIs, plugins, or software purchases
• Approved graphic design or branding work
• SaaS subscription fees already utilized

Project Cancellation

Clients may request cancellation of a project through written communication via email.

If the project has already commenced, charges for completed work, development hours, and utilized resources will be deducted before processing any applicable refund.

Refund Processing

Approved refunds are typically processed within 7 to 15 business days depending on the payment method and banking procedures.

Refunds will be credited using the original payment method whenever possible.

Hardware Returns Policy

For IT hardware products sold by Lufera Infotech, returns may be accepted only under the following conditions:

• Product received is physically damaged
• Incorrect product delivered
• Manufacturer defects identified

Return requests must be submitted within 3 days of delivery along with valid proof such as photos or videos.

Third-Party Services

Payments made towards third-party services including hosting providers, cloud services, APIs, plugins, or software licenses are governed by the policies of the respective providers and may not be refundable through Lufera Infotech.

SaaS Subscription Cancellation

Clients using Lufera SaaS platforms may cancel subscriptions at any time. However, payments already made for the active billing cycle are non-refundable unless otherwise specified in writing.

Chargebacks & Payment Disputes

We encourage clients to contact us directly before initiating any chargeback or payment dispute.

Unauthorized chargebacks for completed services may result in:

• Account suspension
• Service termination
• Legal recovery procedures if required

Policy Updates

Lufera Infotech Pvt. Ltd. OPC reserves the right to update or modify this Refund & Returns Policy at any time without prior notice. Updated policies will be published on this page.

Contact Information

Last Updated: January 2026