Purpose

The purpose of this Acceptable Use Policy is to:

• Maintain a secure and reliable environment
• Protect systems, infrastructure, and users
• Prevent misuse of services
• Ensure compliance with applicable laws and regulations

This policy applies to all clients, users, partners, employees, and third parties using Lufera Infotech services.

Permitted Use

Users may use Lufera Infotech services only for lawful business and professional purposes.

Permitted activities include:

• Website hosting and management
• Software and SaaS usage
• Cloud infrastructure utilization
• Business communication
• IT support and managed services
• Application deployment and development

All usage must comply with applicable local, national, and international laws.

Prohibited Activities

Users are strictly prohibited from engaging in activities including but not limited to:

Illegal Activities

• Violating any laws or regulations
• Fraudulent activities
• Identity theft
• Unauthorized financial transactions
• Distribution of illegal content

Security Violations

• Unauthorized access attempts
• Hacking or penetration attempts without approval
• Malware distribution
• Virus or ransomware activities
• Phishing or spoofing attacks
• Credential theft
• Exploiting system vulnerabilities

Network Abuse

• Spamming or bulk unsolicited emails
• Denial-of-service (DDoS) attacks
• Excessive bandwidth abuse
• Network scanning or monitoring without authorization
• Unauthorized proxy or VPN misuse

Harmful Content

• Hosting malicious software
• Distribution of harmful scripts
• Uploading infected files
• Publishing deceptive or fraudulent content

Intellectual Property Violations

• Unauthorized use of copyrighted materials
• Software piracy
• Trademark infringement
• Illegal copying or redistribution of licensed software or content

Abuse of SaaS Platforms

Users may not:

• Reverse engineer software
• Duplicate or resell services without authorization
• Bypass security controls
• Exploit software vulnerabilities
• Share accounts without permission

Email & Communication Usage

Users utilizing email or communication services through Lufera Infotech must not:

• Send spam or unsolicited bulk emails
• Conduct phishing campaigns
• Send abusive, threatening, or illegal communications
• Use misleading sender information

We reserve the right to suspend services involved in spam or malicious email activity.

Cloud & Infrastructure Usage

Users utilizing cloud servers, AWS integrations, or managed infrastructure services must:

• Maintain secure credentials
• Avoid unauthorized resource consumption
• Follow cybersecurity best practices
• Use resources responsibly

Activities that negatively impact shared infrastructure or compromise system stability are prohibited.

Data Protection & Privacy

Users are responsible for:

• Maintaining confidentiality of login credentials
• Securing access to their systems
• Protecting sensitive information
• Complying with applicable data protection regulations

Lufera Infotech reserves the right to investigate suspicious or unauthorized activities when necessary for security purposes.

Monitoring & Enforcement

To maintain security and service quality, Lufera Infotech may:

• Monitor network and system activity
• Investigate suspected violations
• Restrict or suspend services
• Remove harmful content
• Report illegal activities to authorities where required

Monitoring is conducted in accordance with applicable laws and privacy practices.

Service Suspension & Termination

Lufera Infotech reserves the right to suspend or terminate services without prior notice if:

• This policy is violated
• Illegal activity is detected
• Security risks are identified
• Infrastructure abuse occurs
• Payment obligations remain unpaid

Serious violations may result in permanent account termination.

Client Responsibility

Clients are responsible for:

• Activities performed under their accounts
• Managing user access securely
• Ensuring authorized usage
• Maintaining updated systems and software

Failure to secure user accounts or credentials may lead to service risks beyond Lufera Infotech’s responsibility.

Third-Party Services

Some services may integrate with third-party providers including:

• AWS cloud services
• Hosting providers
• APIs
• SaaS integrations
• Payment gateways

Users must also comply with the policies and terms of those third-party providers.

Limitation of Liability

Lufera Infotech Pvt. Ltd. OPC shall not be held responsible for:

• User-generated content
• Illegal user activities
• Data loss caused by client negligence
• Third-party attacks or breaches beyond reasonable control
• Service interruptions caused by policy violations

Users are fully responsible for their activities conducted through our services.

Policy Updates

Lufera Infotech reserves the right to modify or update this Acceptable Use Policy at any time without prior notice.

Updated versions will be published on the official website.

Contact Information

For questions regarding this Acceptable Use Policy, please contact: